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Terms, delivery & disclaimer
Delivery
Indagare Natural Beauty blends their botanical face oils in small batches to ensure the highest integrity of the final products. We usually ship within 24 hours, but every now and then, particularly while we work through the complications COVID has added, if demand has exceeded stock, processing of orders may take up to 48 hours (this is very rare!) — plus delivery time.
We offer FREE delivery Australia-wide and to New Zealand for orders over $60. If shipping applies, it is a flat rate of just $7.90. All parcels are sent via Australia Post with tracking. If you live in a capital city, you can select express delivery at checkout (must order by 12 noon - and Australia Post do not guarantee overnight delivery any longer, though express delivery still gets their priority) and rates are calculated at checkout. Regional areas may take longer even with express.
We deliver all over the world. If your order is over $195 AUD we cover the costs for international shipping (please note that for most countries, you have amazing buying power with the Australian dollar weak compared to many global currencies). If your order is less than $195, we charge a flat fee of AUD $25 (which is usually quite a bit less than the actual cost to ship overseas!).
Please be aware of any customs/tax charges you may incur depending on your country as Indagare Natural Beauty will not be held liable and it is your responsibility to pay these.
** Please make sure you read the ingredients list in case of any known allergies. We recommend you do a skin patch test before using any new product, including ours. Just place a small drop of your oil onto the inside of your arm, in the crease of your elbow, and rub in gently. Leave for 24 hours to ensure there is no allergic reaction.
Prices and Payment
All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.
Refunds and Returns
- Should you make an error when ordering online at our website, Indagare Natural Beauty will exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition and the purchaser must pay to send the product back to us, and the shipping costs for Indagare Natural Beauty to send the right product back to them (flat rate of $7.90). Please return it to Po Box 311, Wellers Hill, Queensland, 4121 and email us at hello@indagarebeauty.com to advise it has been sent, along with the tracking number.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We can not accept the following:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Sale items (if applicable). Only regular priced items may be refunded, unfortunately, sale items cannot.
- Exchanges (if applicable). We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@indagarebeauty.com
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs on the original order are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance with anything you return -- we can not refund an item that does not arrive back to us.
Due to the purity and potency of the ingredients we use, Indagare Natural Beauty cannot accept opened/used items in any circumstances.
We are unable to accept returns of any Indagare Natural Beauty products bought via a third party
Disclaimer:
The information contained on this site is general in nature and for informational purposes. It is not meant to substitute for the advice provided by your own physician or other medical professionals.
By using this website, you agree to indemnify us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to your use of this website or Indagare Natural Beauty's ebook.
None of the statements on this site is a recommendation as to how to treat any particular disease or health-related condition. No claims are made as to any medicinal value of these formulas, products or oils. Products, information, and descriptions presented here are for educational purposes of the traditional uses of essential oils only and are not intended to diagnose, treat, cure, or prevent any disease.
While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.
We recommend that if you are pregnant, you do not use any of Indagare Natural Beauty's products containing essential oils without consulting your doctor first. We supply a full ingredient list for each product on this website. If you suspect you have a disease or health-related condition of any kind, you should contact your healthcare professional immediately.
Cosmetic products have not been evaluated by the Therapeutic Goods Association and are not intended to diagnose, treat, cure, or prevent disease.
Please read all product packaging carefully and consult with a healthcare professional if you have any questions regarding ingredients.