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  • Shipping Policy

    Shipping Policy

    Indagare Natural Beauty blends their botanical face oils in small batches to ensure the highest integrity of the final products. We usually ship within 24 hours, but every now and then, if demand has exceeded stock, processing of orders may take up to 72 hours (this is very rare!) — plus delivery time.  

    All parcels are sent via Australia Post with tracking. 

    Australia and New Zealand Deliveries: We charge a low flat rate of $4.95 for standard post delivery Australia-wide and to New Zealand for all orders, or receive free standard post delivery for orders over $100. You may upgrade to Express Post for $15.50 (or receive free Express Post for orders over $199).

    International Deliveries: We deliver all over the world. For international locations (outside of New Zealand), standard post is $23 and express post is $35. If your order is over $300 AUD we cover the costs for international shipping. If your order is less than $300, rates will apply at checkout.

    PLEASE NOTE: Orders shipped outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.

    Indagare Natural Beauty is not responsible for return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage.

    Please note that shipment time is not guaranteed by Indagare Natural Beauty or Australia Post. Indagare Natural Beauty is not responsible for an order once it is in the Australia Post system.

    To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.

    For current delivery timeframes, please see the service updates page here

    USA Customers: Please note that we have had to pause shipping to the USA due to issues with the new tariffs at the US border. 

    Prices and Payment: All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.